we're passionate about what we do

Welcome to Complete Outsource Solutions, Ireland’s leading outsource specialists

At Complete Outsource Solutions, we’re passionate about what we do. We have developed a range of business services for our clients from Customer Service to Telemarketing and Credit Control. In the rapidly changing world of business, we pre-empt change and develop our approach accordingly so that our clients can continue to not only compete but grow. One thing that remains constant in our organisation that makes us truly unique and that is our relentless passion for our clients to succeed with an unparalleled commitment to results.

  • State-of-the-art facility in Cork
  • With over 180 employees
  • Capacity for 400 agents
  • Full portfolio of outsource services
  • Small, medium-sized enterprises
  • Ireland’s most respected and successful blue-chip brands.
  • Our clients include Dunnes Stores, DPD plus many more
What we do at COS is second only to how we do things.

Our business philosophy centres entirely
on our clients’ specific needs.
Each service we provide is tailor-made, ranging from
very simplistic to the most complex business processes.

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Our people are undoubtedly our strength

Our success is measured and driven by YOUR success

By working in close partnership with every one of our clients, we ensure that we infuse your passion and desire to succeed right into our business.

Seeing and feeling is believing, we invite you to meet us personally and sense our energy and commitment for yourself!

If you want to work with a team that is renowned for its professional and innovative approach to outsourcing, then read on or contact us today.

Services we specialise in

Overflow and Direct Line Management
A missed call could be a missed opportunity
When callers are on hold, instructed to leave a voicemail or worse still to call back, it’s just bad for business. People have better things to be doing with their time. Our tele agents are available 24/7 to provide overflow call answering support. We’re here to help manage your excess calls, reduce hold times during peak seasons and support your staff, improving productivity and allowing them to concentrate on front facing your guests.
Customer Service
Our customer service activities are designed to enhance your customers’ level of satisfaction
At Complete Outsource Solutions our customer service agents are trained to manage your calls exactly as an in-house member of your team would. Your call handling is 100% customised and is based on the needs of your business and of your callers. Our custom scripts can be updated anytime so our customer service agents represent your business to callers exactly in accordance with your instructions.
Sales Lead Generation
Let us uncover prospects that fit your ideal customer profile
At Complete Outsource Solutions we ‘Turn Lookers into Bookers’. All social media enquiries are contacted by our highly skilled customer agents who request the desired information you wish, converting those enquiries into genuine leads for your sales teams. Outbound sales campaigns, regardless of volumes are performed within your time frames to ensure maximum results.
Why Outsource?

At Complete Outsource Solutions, we provide a fast and detailed solution best suited to your requirements. Outsourcing will allow you to concentrate on your business and give you peace of mind to focus on the delivery of service to your clients.

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Cost effective
It is essential that costs should be minimised. We offer you the provision where you get a set of business services that add to the value of your organisation thereby reducing your business costs.
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Short term / long term commitment
A short-term commitment provides an opportunity for pivoting and redirecting before committing to a longer term
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No recruitment costs
Focus on the basics that make a real difference to your bottom line
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No operational headaches
Outsourcing will allow you to concentrate on your business and give you peace of mind to focus on growing your business.
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Objective feedback
Our services are flexible and scalable, allowing you to be proactive to changes within your business or environment
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Measurable results
Via analytical data, performance measures, or direct revenue we help you achieve your goals with measurable success

Find us on map

Just call us. We can answer all your questions

1800 910 333

+353 (0) 217 355 356

Complete Outsource Solutions, Brushville House, Dosco Business Park, South Douglas Road, Cork, T12 XR6V, Ireland.

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